by Ro757sie Investigator
Investigator

It has been 72 hours and I've not been sent a code to unlock my old Ee phone.

Still waiting to receive a code to unlock my Ee phone.  I'll be flying out tomorrow and need to be able to use alocal Sim for my destination. 

8 REPLIES 8
by Ro757sie Investigator
Investigator

Re: It has been 72 hours and I've not been sent a code to unlock my old Ee phone

I filled out the online form. I am not sure whether they have tried texting
the old phone number which is not in service.
by Grand Master
Grand Master

Re: It has been 72 hours and I've not been sent a code to unlock my old Ee phone

It can take up to 10 days. How did you apply for unlocking?

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by Grand Master
Grand Master

Re: It has been 72 hours and I've not been sent a code to unlock my old Ee phone

@Ro757sie  You put the old number so EE can check the number against the device but you also put a contract number when you fill out the online form.  

by Ro757sie Investigator
Investigator

Re: It has been 72 hours and I've not been sent a code to unlock my old Ee phone

Thanks for confirming that. 

by
EE Community Support Team

Re: It has been 72 hours and I've not been sent a code to unlock my old Ee phone

Morning @Ro757sie

 

Thanks for posting on the community.

 

What phone have you requested to be unlocked?

 

Thanks, Leanne.

by Ro757sie Investigator
Investigator

Re: It has been 72 hours and I've not been sent a code to unlock my old Ee phone

Samsung S3
by Ro757sie Investigator
Investigator

Re: It has been 72 hours and I've not been sent a code to unlock my old Ee phone

Hi Leanne, I have provided an email address and a contact number.
by
EE Community Support Team

Re: It has been 72 hours and I've not been sent a code to unlock my old Ee phone

Thanks @Ro757sie

 

Did you also supply an email address that we can use to contact you?

 

To unlock the Samsung this can take up to 10 days.

 

Speak soon, Leanne 🙂

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