07-08-2017 03:23 AM
I requested to have my iPhone 6 unlocked on the 9th July as I have moved to Sinagapore. I recieved 2 texts with steps on how to unlock my phone which i completed when i moved out here - insert a new sim card. This did not work so i did a factory reset... again this did not work. I keep receiving the message 'this sim card is not supported, please contact your carrier etc...' I have contacted EE who have told me the phone is unlocked and to connect it to iTunes however when i connect it to iTunes the same message appears on the computer screen. I am having a nightmare as I am now in Sinagpore without a working phone and its 7th August....a month since the request took place! I am here for a year studying and as you can imagine... I need a working phone ASAP. ANy advice...anyone?!
07-08-2017 09:30 AM
@chloe241 You need to use a SIM card from a network that sells the iPhone. If the network that the sim card is on doesn’t sell the iPhone then Apples servers will not recognise the SIM card to process the unlock on the device.
07-08-2017 10:25 AM
Thank you for your response.
I am am trying to use a SIM card from StarHub which is one of three providers in Singapore. They sell iPhones and all my friends have been able to use the Sim in their UK iPhones. I have no idea why it's just my phone that won't work!
07-08-2017 10:59 AM
07-08-2017 01:25 PM
I have tried! I have restored my phone to factory settings 6 times!
The problem is, when I put the new SIM card in and the 'not supported' message comes up on my phone, it also comes up on iTunes and locks my iTunes from doing anything to the phone.
You have no idea how stressed I am about this! I have YouTubed, emailed, googled and it seems EE has absolutely no answer. I've paid £8.99 for nothing. I am in Asia, alone, for a year, without a phone, thank you so much EE.