by eaesposito
Explorer

Is there an email address to contact for help with something?

I have an iPhone 6 Plus I bought from a friend who was living here, in the US. They were originally from the UK (moved back). The phone has been in use for a few years now and all of a sudden it was blacklisted. I'm looking to contact someone to see if this can be lifted. 

Thank you 

4 REPLIES 4
by Grand Master
Grand Master

Re: Is there an email address to contact for help with something?

EE provide no email contact for mobile users. EE will not lift a blacklist for anybody except the original owner.

 

To unlock a 2nd-hand phone you need to call Customer Services on 0800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.

 

Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.

 

But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.

 

If that is the case your only remedy is against whoever you got the phone from.

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by eaesposito
Explorer

Re: Is there an email address to contact for help with something?

The phone was unlocked already, it's been in use for over 2 years here in the US. Is there a way it could have been reported stolen on accident? I can't call internationally. It has find my iPhone on it, I didn't know if it dinged something? I'm just confused at how this happened all of a sudden out of no where. 

by Grand Master
Grand Master

Re: Is there an email address to contact for help with something?

@eaesposito   If The Device Has Been Blacklisted then The Device Will Not be unlocked And Only Original Owner Can Get The Blacklisting Removed.  The device has been reported lost to EE. 

by
EE Community Support Team

Re: Is there an email address to contact for help with something?

Hi @eaesposito,

 

Welcome to the EE Community.

 

As @Chris_B said, the blacklisting indicates that the phone has been reported lost or stolen.

 

To get this removed, the registered owner will need to contact EE.

 

Thanks

 

James

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