by Robinson_74 Investigator
Investigator

If u upgrade is the phone unlocked

 
5 REPLIES 5
by Robinson_74 Investigator
Investigator

Will my new phone be sim free

will my new phone be sim free 

by Robinson_74 Investigator
Investigator

If I upgrade will the phone be unlocked

 
by Grand Master
Grand Master

Re: If u upgrade is the phone unlocked

@Robinson_74: You mean the old phone? No, you need to request it be unlocked.

 

If the device had been on your contract for at least 6 months, even if that contract has now been cancelled, you can just apply using the Unlocking your device form as the Pay Monthly option and giving the mobile number that it originally came with. It will first show your current phone on that number, if any, & ask whether that is the device you want to unlock? If not, you will then have to type in the IMEI of the old phone. 

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To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

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by Grand Master
Grand Master

Re: Will my new phone be sim free

@Robinson_74: Ah, you mean the new phone.

 

No, all EE phones are locked to EE. You may only unlock them after 6 months.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: If u upgrade is the phone unlocked

Hi @Robinson_74

 

Welcome to the community. 🙂

 

I see @XRaySpeX has covered all bases here.

 

Just to add: Any iPhone sold directly by EE on or after 1 September 2015 will be unlocked automatically once it reaches 18 months old.

 

When requesting an unlock online, it'll tell you whether it's already unlocked or not.

 

Let us know if you have any questions.

 

Chris

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