by Dr_Dva Investigator
Investigator

IPhone unlocking request

Hie there I applied for phone unlocking for my Iphone 5S. I have just received a text message indicating that EE is "unable to complete the unlocking request as my account is not correctly registered". I do not understand this, as I firmly believe that the necessary registration process done. Can you kindly advise on what exactly needs to be done for proper registration and the unlocking thereafter.

Regards, David

4 REPLIES 4
by Grand Master
Grand Master

Re: IPhone unlocking request

@Dr_Dva: Where did you get this phone from? Did you yourself buy it new direct from EE or is it 2nd-hand?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Dr_Dva Investigator
Investigator

Re: IPhone unlocking request

I bought this phone from carphonewarehouse as simfree.

Sent from Dr Mandiyanike BlackBerry 10 smartphone.
by
EE Community Support Team

Re: IPhone unlocking request

Hi @Dr_Dva,

 

Welcome to the EE Community.

 

Please get in touch with customer service for assistance.

 

They'll make sure your account is correctly registered before passing you through to our unlocking team to complete your request.

 

Thanks

 

James

 

 

by Grand Master
Grand Master

Re: IPhone unlocking request

To unlock a phone not bought from EE you need to call Customer Services to put you in touch with the Unlocking Team to request an Unlock Code. Use the landlines numbers in my sig. You will be asked for your email addy. They will take payment (of £8.99) from any valid bank card.

 

Once the process has been started you will receive an email from the Unlocking Team to process the unlock.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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