06-02-2017 09:39 PM
Hie there I applied for phone unlocking for my Iphone 5S. I have just received a text message indicating that EE is "unable to complete the unlocking request as my account is not correctly registered". I do not understand this, as I firmly believe that the necessary registration process done. Can you kindly advise on what exactly needs to be done for proper registration and the unlocking thereafter.
06-02-2017 11:11 PM
@Dr_Dva: Where did you get this phone from? Did you yourself buy it new direct from EE or is it 2nd-hand?
07-02-2017 08:14 AM
07-02-2017 02:24 PM
To unlock a phone not bought from EE you need to call Customer Services to put you in touch with the Unlocking Team to request an Unlock Code. Use the landlines numbers in my sig. You will be asked for your email addy. They will take payment (of £8.99) from any valid bank card.
Once the process has been started you will receive an email from the Unlocking Team to process the unlock.