by Essoka1994
Explorer

I wish to unlocked myphone in allowing another net work

Good morning i am living in Cameroon and i they have  recieved a phone as a gift from England.when i try to put my Cameroon sim card they told me that the EE service must  authorized the phone to be unlocked.

3 REPLIES 3
by Essoka1994
Explorer

Authorization from the EE to unlocked my phone inorder to allowed another sim

Good morning..i need the authorization from the EE service to allowed another sim to passed 

by
EE Community Support Team

Re: I wish to unlocked myphone in allowing another net work

Good Morning @Essoka. 

 

As long as the device is more than six months old and has not been reported lost or stolen then we can unlock it for £8.99.

 

To do this you will need to get in touch with our customer care team by calling +44 (0) 7953 966 250 who can process this for you. 

 

Thanks, Katie 🙂

 

by Grand Master
Grand Master

Re: I wish to unlocked myphone in allowing another net work

To unlock a 2nd-hand phone you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.

 

Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.

 

But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.

 

If that is the case your only remedy is against whoever you got the phone from.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.