23-10-2017 09:15 PM
I want to unlock my previous handset, an iPhone 6 and pass it onto a family member. How do i do this as the online form asks for the telephone number of the device? The device no longer has a number, as it is now the number being used on my iPhone 7.
23-10-2017 09:17 PM
If the device had been on your contract for at least 6 months, even if that contract has now been cancelled, you can just apply using the Unlocking your device form as the Pay Monthly option and giving the mobile number that it used to have. It will first show your current phone on that number & ask whether that is the device you want to unlock? If not, you will then have to type in the IMEI of the old phone.
24-10-2017 07:47 AM
Hello there @Vicky21
Thanks for posting on the community.
Any Apple device which was sold on or after 1 November 2015 will be unlocked automatically once the device reaches 21 months old.
This means you may not need to request your device to be unlocked if you purchased the Apple device on or after 1 November 2015.
If you try another network SIM in the phone this will let you know if the iPhone has been unlocked 🙂