25-08-2017 11:34 PM
I want to pay off my contract and unlock my phone from oz without calling 150
25-08-2017 11:50 PM
You may cancel by letter. To unlock you may apply by online form.
If the device had been on your contract for at least 6 months, even if that contract has now been cancelled, you can just apply using the Unlocking your device form as the Pay Monthly option and giving the mobile number that it used to have. It will first show your current phone on that number & ask whether that is the device you want to unlock? If not, you will then have to type in the IMEI of the old phone.
26-08-2017 08:58 AM - edited 26-08-2017 08:58 AM
Thanks for coming here 🙂
In addition to the great information given by @XRaySpeX
Please see our Cancelling a contract after 14 days help and support pages.
If you choose to write to us to cancel your contract, here are the three most important things you should know:
Please write to this address:
EE - Customer Services,
6 Camberwell Way,
Tyne & Wear,
Our customer service team is here to support your cancellation request and answer any additional queries you may have.
In terms of unlocking, then please see our Unlocking your EE mobile phone or device support article.