10-05-2019 06:54 PM
Did you buy this device yourself new direct from EE or is it 2nd-hand? The process & costs are different.
10-05-2019 07:05 PM
Please read EE unlocking guide.
EE won't unlock any device which is less than 6 months into a new or upgraded contract. Contractually this phone still belongs to EE not the seller for the first 6 months.
10-05-2019 07:14 PM
@Johnhenderson25 How did you request this ? If the device is 2nd hand you’ll need to call customer services to do this and pay £8.99. You can not use the online form if the device is 2nd hand and the message you got back is implying this as the device can not be registered to your account.
10-05-2019 07:41 PM
10-05-2019 07:55 PM - edited 10-05-2019 08:01 PM
@Johnhenderson25 Being able to login has nothing to do with the device being registered correctly to your account. I highly recommend you call customer services and speak with them about unlocking your device.
The error message your getting is when a device that is 2nd hand. The only way a device can get registered correctly on an account is when your purchase a brand new unused device and set it up with your account. When a device is 2nd hand it has already been registered with an EE account so it can not be registered correctly to your account hence the error message your getting. You have to call to request the unlock and pay the unlocked fee of £8.99
just to add a PUK code is to unlock your sim when you've entered the sim unlock code wrong 3 times. A PAC code is to move your number to a different network. And EE will not refuse you a PAC code to change networks even if your device is not unlocked.
10-05-2019 08:12 PM - edited 10-05-2019 08:14 PM
they said it's not registered proprely
They're not talking about it being registered to your MyEE a/c but of it being registered when it was 1st bought by its original owner.
So the important Q you need to answer is did you buy this device yourself new direct from EE or is it 2nd-hand?
BTW: You're not requesting a PUK.
11-05-2019 08:00 AM