by Smudger080548
Explorer

I tried unlocking my old I.phone 5c but system did my I.phone 5s

I tried to unlock my old I.phone 5c online , but the system has actually processed my current I.phone 5s. What can I do about it ???

5 REPLIES 5
by Grand Master
Grand Master

Re: I tried unlocking my old I.phone 5c but system did my I.phone 5s

@Smudger080548: Either:

  1. Unlock the old phone too. When the online form first shows your current phone on that number & asks whether that is the device you want to unlock? say "No" & you will then have to type in the IMEI of the old phone. 
  2. Phone EE & see if they can cancel unlocking the current phone.
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by
EE Community Support Team

Re: I tried unlocking my old I.phone 5c but system did my I.phone 5s

Hi @Smudger080548,

 

Thanks for joining the EE Community.

 

Have you been able to request your other phone to be unlocked, following @XRaySpeX's great advice?

 

James

by Smudger080548
Explorer

Re: I tried unlocking my old I.phone 5c but system did my I.phone 5s

How do you get to speak to a real person @ EE ?? I just get sent round in
circles by automated system ??
by Smudger080548
Explorer

Re: I tried unlocking my old I.phone 5c but system did my I.phone 5s

No. Still waiting to try.
by
EE Community Support Team

Re: I tried unlocking my old I.phone 5c but system did my I.phone 5s

Hi @Smudger080548

 

If you select an option 1 for mobile phone, then select any of the further options, either way you will get to speak to someone.

 

I hope that makes sense.

 

let me know how you get on.

 

Thanks

 

Richard

 

🙂

 

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