by PAKOMEN1 Investigator
Investigator

I requested unlock code for my phone at 10.58am on 31/07/18, still no rely.

As stated ,I used the unlock form to request a code from MyEE for my Huaweii p90 lite bought in EE shop, but with only 30minutes to the 72hours I have had no communication.

Can anybody help?

Cheers

Pako

1 SOLUTION

Accepted Solutions
by watermELLEN
Visitor
Solution

Re: I requested unlock code for my phone at 10.58am on 31/07/18, still no rely.

@PAKOMEN1 Hello. Whilst an unocking usually only takes up to 72 hours, it can take 10 days. After the 72 hour window EE will text you updates on the unlocking and will continue to until its completed 🙂

7 REPLIES 7
by Grand Master
Grand Master

Re: I requested unlock code for my phone at 10.58am on 31/07/18, still no rely.

@PAKOMEN1 EE try to unlock devices in 72 hours but it does say on the online form up to 10 days so you’ll have to wait up to 10 days. 

by PAKOMEN1 Investigator
Investigator

Re: I requested unlock code for my phone at 10.58am on 31/07/18, still no rely.

I realise that but are they not supposed to notify you within 72 hours if the 10 days is neccessary?

 

by Grand Master
Grand Master

Re: I requested unlock code for my phone at 10.58am on 31/07/18, still no rely.

@PAKOMEN1  You'll not be notified if it not done in 72 hours you’ll only be notified when it’s ready and that could be up to 10 days,. You’ve got a waiting game at the moment.  Just to add it’s up to 10 days not that is 10 day so it could be any time within the 10 days. 

by PAKOMEN1 Investigator
Investigator

Re: I requested unlock code for my phone at 10.58am on 31/07/18, still no rely.

Ok , thanks for your help.

I missunderstood the bit about being in touch, I thought that if it was going to be longer than 72 hours ,I would have been informed.

 

"We aim to unlock all devices within 72 hours.

If we need to contact the manufacturer to get a code, it may take ten days. But we’ll be in touch if that’s the case."

 

Cheers

Pako

by Grand Master
Grand Master

Re: I requested unlock code for my phone at 10.58am on 31/07/18, still no rely.

@PAKOMEN1 If EE believes it will take over the 10 days they will inform you.  I’ve yet to see this happen though. 

by watermELLEN
Visitor
Solution

Re: I requested unlock code for my phone at 10.58am on 31/07/18, still no rely.

@PAKOMEN1 Hello. Whilst an unocking usually only takes up to 72 hours, it can take 10 days. After the 72 hour window EE will text you updates on the unlocking and will continue to until its completed 🙂

by
EE Community Support Team

Re: I requested unlock code for my phone at 10.58am on 31/07/18, still no rely.

Hi @PAKOMEN1.

 

Thanks for coming to the community. 

 

I can see you've had an answer provided to you by @Chris_B.

 

The unlocking team will be in touch within 10 days of completing the request.

 

Let us know how you get on once they contact you 🙂

 

Jon

 

 

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