by Jonathan71 Investigator
Investigator

I requested phone unlock at an EE shop 20 days ago and nothing, what do I do now

I requested phone unlock at an EE shop 20 days ago and have receceived no confirmation text. I'm abroad now but EE contact number 150 only gives me top up options, how can I speak to an operator to speed things up? I could really do with this now as I am in my home country of Spain and would like to use my Spanish sim om my ee device while I am not in the UK 

3 REPLIES 3
by Jonathan71 Investigator
Investigator

Re: I requested phone unlock at an EE shop 20 days ago and nothing, what do I do

Hi, thanks for the reply, it's a Samsung J3 bought from the EE shop in Dorking, Surrey. I got the message from EE that the unlock had been requested. But nothing more.



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by
EE Community Support Team

Re: I requested phone unlock at an EE shop 20 days ago and nothing, what do I do

Good Afternoon @Jonathan71

 

Thanks for coming to the community.

 

What model of phone have you requested to be unlocked?

 

Speak soon, Leanne.

by Grand Master
Grand Master

Re: I requested phone unlock at an EE shop 20 days ago and nothing, what do I do

@Jonathan71  Did you get this device yourself from EE,  Or is it 2nd Hand ? 

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