by nonna
Explorer

I requested an unlock code for Samsung S4 how long is it likely to take

Hi I requested an unlock code for my old Samsung 4 can anyone give me an idea of how long this will take? 

 

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: I requested an unlock code for Samsung S4 how long is it likely to take

Hello there @nonna

 

Welcome to the community.

 

It can take up to ten days to receive your unlock code ­– however sometimes it may take longer if we have to contact the manufacturer.

 

If you haven’t received your code within ten days and haven’t received a text saying we’re waiting for the codes from the manufacturer, please get in touch.

 

Thanks, Leanne.

4 REPLIES 4
by Expert Contributor
Expert Contributor

Re: I requested an unlock code for Samsung S4 how long is it likely to take

@nonna how long ago did you apply for unlock code? It takes around 6-10 days but can be quicker.

Have you tried a none EE sim in the phone to see if unlocked already. I didn't receive code to unlock my S7 but was unlocked 3 days after I sent request 

by nonna
Explorer

Re: I requested an unlock code for Samsung S4 how long is it likely to take

8 days so far! 
I'll try and see if its unlocked! 
Thanks
by Expert Contributor
Expert Contributor

Re: I requested an unlock code for Samsung S4 how long is it likely to take

@nonna definitely try a none EE sim. If not unlocked then give CS a call.

Let me know the outcome please 

by
EE Community Support Team
Solution

Re: I requested an unlock code for Samsung S4 how long is it likely to take

Hello there @nonna

 

Welcome to the community.

 

It can take up to ten days to receive your unlock code ­– however sometimes it may take longer if we have to contact the manufacturer.

 

If you haven’t received your code within ten days and haven’t received a text saying we’re waiting for the codes from the manufacturer, please get in touch.

 

Thanks, Leanne.

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