by daviddavies
Explorer

I received my email about my unlock code what do I do next?

I've received my email about the instructions on unlocking my device with the code but when I go to type in the 2945#* number bit (which is the first step) it says "USSD Code running" but then it comes up with a error message saying "Connection error or invalid MMI code" 

Can anyone help me out please?

4 REPLIES 4
by Ace Contributor
Ace Contributor

Re: I received my email about my unlock code what do I do next?

HI, @daviddavies

May I know what make and model of your phone please?

Thanks 

by
EE Community Support Team

Re: I received my email about my unlock code what do I do next?

Good morning @daviddavies

 

Thanks for joining community 🙂

 

When you get a chance to answer @tahirmian then we may be able to help further.

 

Thanks

 

Richard

 

🙂

by daviddavies
Explorer

Re: I received my email about my unlock code what do I do next?

@tahirmian LG Google Nexus 5

by
EE Community Support Team

Re: I received my email about my unlock code what do I do next?

Hi @daviddavies

 

If the code you received isn't working then please get in touch. with customer services.

 

Let me know how you get on.

 

Richard

 

🙂

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