15-02-2018 08:45 AM - last edited on 15-02-2018 09:41 AM by MichaelL
I stay in Vietnam and i can't call to your company
[mod edit: please do not post personal information such as phone numbers on the public board. Thanks!]
15-02-2018 09:54 AM
Did you buy this device yourself new direct from EE or is it 2nd-hand? The process & costs are different.
To unlock a 2nd-hand phone you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.
Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.
But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.
If that is the case your only remedy is against whoever you got the phone from.
15-02-2018 09:58 AM
Thanks for reply . My iphone is 2nd-hand . now i stay in Vietnam and i have Visa Card but i can't call your company.do you have another way??
15-02-2018 10:11 AM
That's the only way. You could try calling over Skype.
Is the Visa card a UK one?
15-02-2018 10:18 AM
Yes & I've told you how to do it; the only way.
15-02-2018 10:21 AM
Thanks! You're welcome :)! Glad I could be of assistance.