19-05-2020 05:02 PM
I have rang EE to get a unlock code from EE for my Huawei B525s-23a modem router which I bought on Ebay but have been told I cannot have one for this device for some reason. There was no specific reason given, just that device cannot be unlocked using EE. Maybe something to do with manufacturers agreement was suggested.
The device might not be old enough as it's fairly new but was a second hand purchase and I can show the details from Ebay to prove it.
Can anyone help or tell me what to do.
Solved! See the answer below or view the solution in context.
19-05-2020 05:08 PM - edited 19-05-2020 05:10 PM
@Royt : To unlock a 2nd-hand phone you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.
Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.
But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.
If that is the case your only remedy is against whoever you got the phone from.
19-05-2020 05:22 PM
I rang the suggested number yesterday morning and the lady said she would forward on the details by email to the relevent person who would send me the forms to complete.
So far no email so I rang again this afternoon and was told it could not be done.
The first lady may have been at home but today I'm fairly sure I was spealing to the call centre as the person went away get advice form his suppervisor.
19-05-2020 05:41 PM - edited 19-05-2020 05:42 PM
21-05-2020 09:25 AM
Glad to hear this @Royt
Thanks very much for coming back and letting us know.
Take care 🙂