by Marj1959 Investigator
Investigator

I need to get my phone unlocked but am unable to contact EE

I have requested to have my old phone unlocked as I have changed provider but am unable to contact them as they do not recognise my number. How do I contact them?

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: I applied online to have my phone unlocked 11 days ago, but have heard nothi

Try calling Customer Services on 0800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
5 REPLIES 5
by Grand Master
Grand Master

Re: I need to get my phone unlocked but am unable to contact EE

You can just apply using the Unlocking your device form as the Pay Monthly option and giving the mobile number that it used to have.. 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: I need to get my phone unlocked but am unable to contact EE

Good morning @Marj1959

 

Thanks for coming to community 🙂

 

In addition to the help given by @XRaySpeX I would recommend to have a look at our Unlocking your EE mobile phone or device support article.

 

This will explain the process and your next steps.

 

Thank you 

 

Richard

 

🙂

by Marj1959 Investigator
Investigator

Re: I need to get my phone unlocked but am unable to contact EE

I've applied for the unlock online 11 days ago, but have heard nothing since .

by Marj1959 Investigator
Investigator

I applied online to have my phone unlocked 11 days ago, but have heard nothing.

I applied online to have my phone unlocked 11 days ago, but still nothing. Who can I contact as any category I choose when I ring requires my mobile number, which it does not recognise . Any advice please 

by Grand Master
Grand Master
Solution

Re: I applied online to have my phone unlocked 11 days ago, but have heard nothi

Try calling Customer Services on 0800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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