03-01-2018 10:35 AM
Did you buy this device yourself new direct from EE or is it 2nd-hand? The process & costs are different.
03-01-2018 10:43 AM - edited 03-01-2018 10:43 AM
Welcome to the community.
If you were/are an EE customer and got the phone from us directly, you can request the unlock of the phone through our device unlocking help and support page.
Alternatively, you can find an international contact number on our get in touch page.
Hope this helps.
03-01-2018 11:04 AM
03-01-2018 12:02 PM
To unlock a phone not bought directly from EE you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.
Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.
03-01-2018 12:18 PM
@rabogg68 Unfortunately it’s not the same. The device came from mobiles.co.uk not EE. You need to call customer services to request it to be unlocked and it’ll cost you £8.99. You can only use the online form if you got the device directly from EE.