by Viscount
New Member

I need help!

Hello! I am Russian and my English is very bad, so I write through Google translator. Therefore, I can’t call. I also could not find the technical support email. I apologize in advance if I am writing the wrong way, but I hope for the help of EE UK.

Recently, I purchased a Google pixel XL smartphone blocked by EE UK. I would be grateful if you would suggest whether it is possible to unlock this device.

IMAI xxxxxxxxxxxxxxxxx

Thanks in advance.

 

[mod edit: please do not post personal information such as IMEI numbers on the public board. Thanks!]

1 REPLY 1
by Grand Master
Grand Master

Re: I need help!

@Viscount : To unlock a 2nd-hand phone you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.

 

Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.

 

But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.

 

If that is the case your only remedy is against whoever you got the phone from.

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