by DEC1965
Visitor

I'm an ex-EE customer, and would like to unlock an old device.

I'm an ex-EE customer and would like to know if it is possible to unlock an old device. The last device I had as an EE customer was a iPhone SE and it has automatically been unlocked as my contract was either 18 or 24 months duration. I have since closed my account.

 

Thanks

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: I'm an ex-EE customer, and would like to unlock an old device.

Hi @DEC1965 

 

Please read EE guide which explains the process:

HOW DO I UNLOCK AN EE DEVICE TO USE WITH ANOTHER NETWORK?

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
2 REPLIES 2
by Grand Master
Grand Master
Solution

Re: I'm an ex-EE customer, and would like to unlock an old device.

Hi @DEC1965 

 

Please read EE guide which explains the process:

HOW DO I UNLOCK AN EE DEVICE TO USE WITH ANOTHER NETWORK?

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Grand Master
Grand Master

Re: I'm an ex-EE customer, and would like to unlock an old device.

Where did you get this device? Did you buy it yourself new direct from EE or is it 2nd-hand? The unlocking process & costs are different. Is it on contract or PAYG? How old is it?

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