by minderau
Explorer

I live in Australia and while at heathow airport I bought sim

i live in australia and was in london heathrow a month ago. I purchased sim form vending machine there and it has now locked my phone I bought this in good faith so i would not incur roaming fees with my australian provider vodafone but now it will not let me back in to vodafone saying is locked. please fix this issue

                                                                               William Somerville

4 REPLIES 4
by Grand Master
Grand Master

Re: I live in Australia and while at heathow airport I bought sim

You put the EE SIM in a phone that was not fully unlocked.

 

To unlock a phone not bought from EE you would need to call Customer Services on 0800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.

 

Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by minderau
Explorer

Re: I live in Australia and while at heathow airport I bought sim

saying both these numbers not connected?

by Grand Master
Grand Master

Re: I live in Australia and while at heathow airport I bought sim

What numbers? To call UK from Australia you need to use the +44 country code. 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: I live in Australia and while at heathow airport I bought sim

Hi @minderau

 

Thanks for coming to community 🙂

 

Have you managed to call us yet?

 

Thanks

 

Richard

 

🙂

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