07-08-2017 06:47 AM
i live in australia and was in london heathrow a month ago. I purchased sim form vending machine there and it has now locked my phone I bought this in good faith so i would not incur roaming fees with my australian provider vodafone but now it will not let me back in to vodafone saying is locked. please fix this issue
07-08-2017 07:01 AM
You put the EE SIM in a phone that was not fully unlocked.
To unlock a phone not bought from EE you would need to call Customer Services on 0800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.
Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.
07-08-2017 07:32 AM
What numbers? To call UK from Australia you need to use the +44 country code.