by jazzer Investigator
Investigator

I haven't received my unlock instructions for my Iphone 5 requested on Aug 21st

Hi

 

I requested an unlock for my old Iphone 5 on the 21st of August and received the confirmation email but not the instructions on how to unlock my phone. I'm finding it difficult to get in contact with EE. Is there any way to get further help with this?

 

Thanks

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: I haven't received my unlock instructions for my Iphone 5 requested on Aug 2

By text to your preferred contact no.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
10 REPLIES 10
by
EE Community Support Team

Re: I haven't received my unlock instructions for my Iphone 5 requested on Aug 2

Hi @jazzer,

 

Welcome to the EE Community.

 

Please take a look at our Apple unlock help page for full instructions.

 

Hope this helps. Smiley Happy

 

James​​​​​​​

by Grand Master
Grand Master

Re: I haven't received my unlock instructions for my Iphone 5 requested on Aug 2

How did you request the unlock?

 

Did you buy this device yourself new direct from EE or is it 2nd-hand? The process & costs are different.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by jazzer Investigator
Investigator

Re: I haven't received my unlock instructions for my Iphone 5 requested on Aug 2

Hi

 

It's on old contract phone from EE. I've aleardy been in  touch and the person on the live chat when through the process for me there and then. I received an email from EE confirming the unlock request and that the instructions would be send within 10 days. That was on the 21st of August and the instructions never arrived. I've tried to get in contact again but the live chat isn't coming up and it's difficult for me to call during working hours.

 

Thanks

by Grand Master
Grand Master

Re: I haven't received my unlock instructions for my Iphone 5 requested on Aug 2

You could use the online Unlocking your device form as the Pay Monthly option and giving the mobile number that it used to have. It will first show your current phone on that number & ask whether that is the device you want to unlock? If not, you will then have to type in the IMEI of the old phone. 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by jazzer Investigator
Investigator

Re: I haven't received my unlock instructions for my Iphone 5 requested on Aug 2

Thanks for providing the link to the unlock form. Do you know how I will be contacted i.e. an email or will it be a text?

 

Thanks

by Grand Master
Grand Master
Solution

Re: I haven't received my unlock instructions for my Iphone 5 requested on Aug 2

By text to your preferred contact no.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Profile closed
Not applicable

Re: I haven't received my unlock instructions for my Iphone 5 requested on Aug 2

Hello @jazzer keep an eye out for both email and text as EE will usually contact you on both.

 

You should receive confirmation of the unlock within 10 days. 🙂

by
EE Community Support Team

Re: I haven't received my unlock instructions for my Iphone 5 requested on Aug 2

Hi @jazzer,

 

Have you checked to see if the phone is unlocked?

 

Thanks

 

James

by jazzer Investigator
Investigator

Re: I haven't received my unlock instructions for my Iphone 5 requested on Aug 2

Hi @James_B

 

I haven't no. Do you have any idea how to go about that?

 

Thanks

by
EE Community Support Team

Re: I haven't received my unlock instructions for my Iphone 5 requested on Aug 2

Hi @jazzer,

 

You just need to follow the instructions on the Apple unlock help page.

 

If it looks like your phone hasn't been unlocked, please let me know.

 

Thanks

 

James

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