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by Charscot
Visitor

I have my IMEI code from EE, but I'm unsure what to do next to unlock it?

Hi, I'm having trouble with the next step of unlocking my old EE phone. I have my IMEI code from EE already, however when I turn the phone on it doesn't come up with anything? 

Any ideas on how to unlock the phone so we can put a new sim in from another provider? 

Thanks, 

2 REPLIES 2
by Grand Master
Grand Master

Re: I have my IMEI code from EE, but I'm unsure what to do next to unlock it?

@Charscot. When EE send you the unlock code you enter this code into the dial keypad.  

 

If it’s an iPhone you put a different network SIM card in the device and follow any on screen instructions.

by
EE Community Support Team

Re: I have my IMEI code from EE, but I'm unsure what to do next to unlock it?

Good Morning @Charscot.

 

Thanks for posting on the community.

 

Have you requested the unlock with us already?

 

If not please see our device unlocking information to help you >

 

Thanks, Leanne.

 

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