by mand1971
Visitor

I have forgot my passcode

Just had my Iphone 5s fixed after a couple of months not using it and forgot my passcode. How can I reset it? thanks

2 REPLIES 2
by Grand Master
Grand Master

Re: I have forgot my passcode

@mand1971  If you don’t know it there is no way at to reset it as you need to get in to the device to change it. 

 

Your only option is to put the device in to recovery mode and do a full restore on the device.     You will need to know your iTunes email address and passcode.   

 

You will wipe all data off the device.  

by
EE Community Support Team

Re: I have forgot my passcode

Hi @mand1971,

 

Thanks for joining the EE Community.

 

That's great advice from @Chris_B.

 

You can find out more in the Apple support pages.

 

James

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