by MEH2 Investigator
Investigator

I have been waiting 11 days for my unlock code - when will I receive it

I have been waiting 11 days for my unlock code - meanwhile my EE account has been closed so I am unable to use my phone- when will I receive my unlock code  

6 REPLIES 6
by
EE Community Support Team

Re: I have been waiting 11 days for my unlock code - when will I receive it

Hi @MEH2

 

Welcome to the community.

 

What device have you requested to be unlocked?

 

Have you checked your junk/spam folders in your emails?

 

Leanne 🙂

 

 

by MEH2 Investigator
Investigator

Re: I have been waiting 11 days for my unlock code - when will I receive it

It's a Samsung - yes, I've checked my SPAM folder

by
EE Community Support Team

Re: I have been waiting 11 days for my unlock code - when will I receive it

Hi @MEH2

 

Thanks for coming back to me.

 

I have sent you a private message on here for some details

 

Leanne.

by MEH2 Investigator
Investigator

Re: I have been waiting 11 days for my unlock code - when will I receive it

Leanne - I have seen your private message but I can't see how to reply to it privately with the details you have requested

by
EE Community Support Team

Re: I have been waiting 11 days for my unlock code - when will I receive it

Hi @MEH2

 

You can send me a private message by going to my profile and send this user a private message, if you have no reply option.

 

Leanne.

by MEH2 Investigator
Investigator

Re: I have been waiting 11 days for my unlock code - when will I receive it

Thank you for sorting Leanne - much appreciated 

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