by Sridhar87
Explorer

I have been using iPad 3 in my office. My friend has gift to me which I can'

Dear Sir.

I Have been using iPad 3 which was orange network provider.My friend has gift to my birthday but I can't use my sim card in iPad 3 which was sim locked .I depressed to solve the problem but I heard about excellent customer service. Through out of world.I hope you are solve my problem because now I am in India..I need to unlock my iPad..I request to you.

Thanks.

5 REPLIES 5
by Grand Master
Grand Master

Re: I have been using iPad 3 in my office. My friend has gift to me which I can'

To unlock a 2nd-hand device you need to call Customer Services on 0800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.

 

Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.

 

But even so beware that EE could still refuse to unlock it. Many devices acquired 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.

 

If that is the case your only remedy is against whoever you got the device from.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Sridhar87
Explorer

Re: I have been using iPad 3 in my office. My friend has gift to me which I can'

I understood but I am in India. I don't have UK bank account.w hat to do.

by Grand Master
Grand Master

Re: I have been using iPad 3 in my office. My friend has gift to me which I can'

Then EE will not unlock it for you.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Grand Master
Grand Master

Re: I have been using iPad 3 in my office. My friend has gift to me which I can'

Hi @Sridhar87

 

You can ask the original owner or your friend.

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: I have been using iPad 3 in my office. My friend has gift to me which I can'

Hi @Sridhar87,

 

Welcome to the EE Community.

 

That's great advice from @Northerner, please ask the original owner to get in touch.

 

Thanks

 

James

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