25-10-2017 05:49 PM
I Have been using iPad 3 which was orange network provider.My friend has gift to my birthday but I can't use my sim card in iPad 3 which was sim locked .I depressed to solve the problem but I heard about excellent customer service. Through out of world.I hope you are solve my problem because now I am in India..I need to unlock my iPad..I request to you.
25-10-2017 06:03 PM - edited 25-10-2017 06:04 PM
To unlock a 2nd-hand device you need to call Customer Services on 0800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.
Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.
But even so beware that EE could still refuse to unlock it. Many devices acquired 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.
If that is the case your only remedy is against whoever you got the device from.
25-10-2017 06:25 PM
Then EE will not unlock it for you.
25-10-2017 06:27 PM
You can ask the original owner or your friend.