by dorsetee
Explorer

I have a phone with an Coop mvno sim card and want to unlock it

I have iphone 5s which was originally on EE but I don't have the sim.   I have got a Coop mobile Sim card which works in it as they use the EE network and what I would really like to do is unlock it.  Any suggestions?

 

Thanks

4 REPLIES 4
by Grand Master
Grand Master

Re: I have a phone with an Coop mvno sim card and want to unlock it

Hi @dorsetee 

 

My first suggestion is to use the search as there are hundreds of threads on unlocking.

 

Please read EE guide which explains the process:


HOW DO I UNLOCK AN EE DEVICE TO USE WITH ANOTHER NETWORK?

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by dorsetee
Explorer

Re: I have a phone with an Coop mvno sim card and want to unlock it

Thanks for your reply and I guess you get a lot of unlocking requests.  However in this case I only have an MVNO sim  (co-op mobile) so is it possible for EE to unlock it?   The Co-op people are a bit clueless on this sort of thing.

by Grand Master
Grand Master

Re: I have a phone with an Coop mvno sim card and want to unlock it

Hi @dorsetee 

 

As your phone was locked to EE originally, it will be EE who has to unlock your device. You need to follow the second hand process as per the above link. 

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Grand Master
Grand Master

Re: I have a phone with an Coop mvno sim card and want to unlock it

Did you buy this device yourself new direct from EE or is it 2nd-hand? The unlocking process & costs are different. Is it on contract or PAYG?

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