by 20elmina16
New Member

I have a new upgraded iPhone, how can I unlock the old one

by Ace Contributor
Ace Contributor

Re: I have a new upgraded iPhone, how can I unlock the old one

Hi @20elmina16


Welcome to the EE Community,


If you follow the following link you will be able to request for it to be unlocked for free if you bought it yourself from EE.


If you bought the phone second hand there is separate process for that you will need to ring 150 and pay 8.99

by Grand Master
Grand Master

How do you unlock a device from EE networks?

If you bought an iPhone directly from EE after 01/09/15 it should have been auto unlocked after 18 months. Using the form below will also confirm this.


If the device had been on your contract for at least 6 months, even if that contract has now been cancelled, you can just apply using the Unlocking your device form as the Pay Monthly option and giving the mobile number that it originally came with. It will first show your new current phone on that number, if any, & ask whether that is the device you want to unlock? If not, you will then have to type in the IMEI of the old phone. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

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EE Community Support Team

Re: How do you unlock a device from EE networks?

Hello there @20elmina16


Thanks for coming to the community 🙂


I can see you have had some great advice!


Just to let you know, you can also check the lock status of your EE device here or by texting UNLOCK to 150.


If this is not already unlocked, follow the below links for information on unlocking any EE device depending on how this was purchased;






Let us know if you have any other questions 🙂



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