by 20elmina16
New Member

I have a new upgraded iPhone, how can I unlock the old one

 
3 REPLIES 3
by Ace Contributor
Ace Contributor

Re: I have a new upgraded iPhone, how can I unlock the old one

Hi @20elmina16

 

Welcome to the EE Community,

 

If you follow the following link you will be able to request for it to be unlocked for free if you bought it yourself from EE.

 

https://myaccount.ee.co.uk/app/device-unlock

 

If you bought the phone second hand there is separate process for that you will need to ring 150 and pay 8.99

by Grand Master
Grand Master

How do you unlock a device from EE networks?

If you bought an iPhone directly from EE after 01/09/15 it should have been auto unlocked after 18 months. Using the form below will also confirm this.

 

If the device had been on your contract for at least 6 months, even if that contract has now been cancelled, you can just apply using the Unlocking your device form as the Pay Monthly option and giving the mobile number that it originally came with. It will first show your new current phone on that number, if any, & ask whether that is the device you want to unlock? If not, you will then have to type in the IMEI of the old phone. 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: How do you unlock a device from EE networks?

Hello there @20elmina16

 

Thanks for coming to the community 🙂

 

I can see you have had some great advice!

 

Just to let you know, you can also check the lock status of your EE device here or by texting UNLOCK to 150.

 

If this is not already unlocked, follow the below links for information on unlocking any EE device depending on how this was purchased;

 

 

 

 

 

Let us know if you have any other questions 🙂

 

Leanne.

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.