by mambrown1973
New Member

I have a locked windows phone with a damaged screen. How do I retrieve my photos

My son has a Microsoft windows phone.  The screen is damaged and is non responsive.  The phone has a pin number but we cant unlock it due to the damage.  Is there a way of retrieving his photo's, music etc?

3 REPLIES 3
by Grand Master
Grand Master

Re: I have a locked windows phone with a damaged screen. How do I retrieve my ph

You could try connecting it to a PC by USB & see if it brings up an Explorer window of the phone's filestore, w/out needing the screen. Photos are often held in the DCIM folder.

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by Ace Contributor
Ace Contributor

Re: I have a locked windows phone with a damaged screen. How do I retrieve my ph

Hi, 

@mambrown1973

I am afraid if that phone have screen lock then it hard to get your picture or music back. 

But as @XRaySpeX

Suggest it worth to try. 

Did you have any backup account or SD card in your phone? 

Many Thanks 

 

by
EE Employee

Re: I have a locked windows phone with a damaged screen. How do I retrieve my ph

Good Morning @mambrown1973

 

Did you manage to retrieve any photos off the phone using the advice given by @XRaySpeX?

 

Thanks - Karen. Smiley Happy​​​​​​​

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