by CloeT
Explorer

I got told I can unlock my payg for free and online it says I have to pay £8.99?

 
2 REPLIES 2
by Grand Master
Grand Master

Re: I got told I can unlock my payg for free and online it says I have to pay £8

@CloeT   If you got the device yourself from EE it is free, if you got this from anywhere else then there is an £8.99 fee to pay this includes secondhand devices.  

 

 

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by
EE Community Support Team

Re: I got told I can unlock my payg for free and online it says I have to pay £8

Morning @CloeT

 

Thanks for posting on the community.

 

There is no cost involved to unlock the device if you originally purchased the device from EE.

 

Our unlocking online form will mention the cost, as you may have purchased the device from a third party.

 

Thanks, Leanne 🙂

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