24-08-2019 12:49 PM
I did the online form to unlock my old iPhone 5c and was asked to put £8.9 credit in my account and I left UK for good what should I do
24-08-2019 03:29 PM
@Samar2012 Where did you get the device from ? If you didn’t get it from EE directly then you have to pay to get it unlocked. If the device is 2nd hand you have to pay to get it unlocked.
24-08-2019 06:04 PM
If you completed your contract term with EE it'll be free to unlock. That's just a warning that you may have to pay if you hadn't.
25-08-2019 08:00 AM
Thanks for coming back to us.
Just to add, from 01 August 2017 any Apple device which was purchased directly from EE on or after 1 September 2015 will be unlocked automatically once the device reaches 18 months old.
This means you may not need to request your device to be unlocked if you purchased the Apple device from EE on or after 1 September 2015.
You can now check the lock status of your EE Apple device via the online unlock request form or by texting UNLOCK to 150.