by Samar2012 Investigator
Investigator

I did an online request to unlock my old phone and was asked to put around £9 cr

I did the online form to unlock my old iPhone 5c and was asked to put £8.9 credit in my account and I left UK for good what should I do

6 REPLIES 6
by
EE Community Support Team

Re: I did an online request to unlock my old phone and was asked to put around £

Hi there @Samar2012

 

Thanks for coming to the community.

 

Do you have a pay as you go account with us?

 

Where did you purchase the iPhone?

 

Leanne 🙂

by Grand Master
Grand Master

Re: I did an online request to unlock my old phone and was asked to put around £

@Samar2012   Where did you get the device from ?  If you didn’t get it from EE directly then you have to pay to get it unlocked.  If the device is 2nd hand you have to pay to get it unlocked.   

by Samar2012 Investigator
Investigator

Re: I did an online request to unlock my old phone and was asked to put around £

I have an account with EE yes

i purchased the iPhone from EE office 

by Samar2012 Investigator
Investigator

Re: I did an online request to unlock my old phone and was asked to put around £

I got the device from EE

by Grand Master
Grand Master

Re: I did an online request to unlock my old phone and was asked to put around £

If you completed your contract term with EE it'll be free to unlock. That's just a warning that you may have to pay if you hadn't.

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by
EE Community Support Team

Re: I did an online request to unlock my old phone and was asked to put around £

Morning @Samar2012

 

Thanks for coming back to us.

 

Just to add, from 01 August 2017 any Apple device which was purchased directly from EE on or after 1 September 2015 will be unlocked automatically once the device reaches 18 months old.

 

This means you may not need to request your device to be unlocked if you purchased the Apple device from EE on or after 1 September 2015.

 

You can now check the lock status of your EE Apple device via the online unlock request form or by texting UNLOCK to 150.

 

Leanne 🙂

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