by NicolasM
Explorer

I can’t unlock my phone

I tried to unlock my iphone network via ee uk site but at the end it was written that its not possible to unlock the phone

with this account. I dont get it..

5 REPLIES 5
by Grand Master
Grand Master

Re: I can’t unlock my phone

Hi @NicolasM 

 

How old is the phone? EE won't unlock new or upgraded handsets for the first 6 months. 

 

They also won't unlock devices locked to another carrier.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Grand Master
Grand Master

Re: I can’t unlock my phone

Where did you get this device? Did you buy it yourself new direct from EE or is it 2nd-hand? The unlocking process & costs are different. Is it on contract or PAYG? How old is it?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

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by NicolasM
Explorer

Re: I can’t unlock my phone

 

 

The phone was bought more than a year ago in ee. 

by Grand Master
Grand Master

Re: I can’t unlock my phone

By yourself?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: I can’t unlock my phone

Hi @NicolasM

 

Welcome to the community.

 

Did we say why you weren't able to unlock it?

 

How did you request to unlock?

 

Chris

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