by FlavioGallo
Explorer

I can't go on in filling the unlock form

Hi, I'm Flavio, please excuse me for every mistake.

When i try to unlock my phone, when i'm filling the form, it ask me the postcode and the house number or name... but I don't live in uk, I live in Italy, so how can I complete my unlock request? 

Thanks

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: I can't go on in filling the unlock form

You will still have to use the phone method if you don't have a UK addy and UK bank card.

 

If you bought that phone on contract, you can't unlock it in its 1st 6 months.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
4 REPLIES 4
by Grand Master
Grand Master

Re: I can't go on in filling the unlock form

Did you buy this phone 2nd hand? You can't use that form to unlock 2nd-hand phones.

 

To unlock a 2nd-hand phone you need to call Customer Services to put you in touch with the Unlocking Team to request an Unlock Code. Use the landlines numbers in my sig. You will be asked for your email addy. They will take payment (of £8.99) from any valid bank card.

 

Once the process has been started you will receive an email from the Unlocking Team to process the unlock.

 

But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.

 

If that is the case your only remedy is against whoever you got the phone from.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by FlavioGallo
Explorer

Re: I can't go on in filling the unlock form

Thank you for your answer.

 

No, I bought the phone in a EE shop in London about two mounth ago.

 

The seller in the shop explained me that once that I had come back to Italy i would need an unlock procedure, but I found on web that it would be easy.

 

In fact, on my EE page there is the unlock form, but the proble is that I can't fill it because it ask me a UK postcode, and I don't have one because I don't live there.

by Grand Master
Grand Master
Solution

Re: I can't go on in filling the unlock form

You will still have to use the phone method if you don't have a UK addy and UK bank card.

 

If you bought that phone on contract, you can't unlock it in its 1st 6 months.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by FlavioGallo
Explorer

Re: I can't go on in filling the unlock form

Thank you very much!

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