by Melsardaneh
Visitor

I called in to request my phone to be unlocked but now I’m abroad and it’s not

Hi a week ago or so I called in to have my phone unlocked and was directed to complete the online thing to do it. But now I’m abroad in Jordan for a month, when I went to try another SIM card it said that it won’t accept it. I’m really disappointed as I need my phone to be able to call and text. Can you please help me fix this as I’m pretty sure I was charged the £8.99 for it.

2 REPLIES 2
by Grand Master
Grand Master

Re: I called in to request my phone to be unlocked but now I’m abroad and it’s n

@Melsardaneh   How long have you had the device if it’s under 6 months and it’s on contract EE will not unlock it until the 6 month period has been reached. 

by
EE Community Support Team

Re: I called in to request my phone to be unlocked but now I’m abroad and it’s n

Hello there @Melsardaneh

 

Thanks for coming to the community.

 

What make of phone have you requested to be unlocked?

 

Was this pay monthly or pay as you go?

 

Also, did you leave a contact number or email address?

 

Leanne.

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