by sirwhite
Visitor

I bought an EE network nokia 100 but it is factory locked, how do i unlock it?

 
2 REPLIES 2
by Grand Master
Grand Master

Re: I bought an EE network nokia 100 but it is factory locked, how do i unlock

To unlock a 2nd-hand phone you need to call Customer Services on 0800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.

 

Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.

 

But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.

 

If that is the case your only remedy is against whoever you got the phone from.

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by
EE Community Support Team

Re: I bought an EE network nokia 100 but it is factory locked, how do i unlock

Hello there @sirwhite

 

Thanks for coming to the community.

 

If you give us a call on 07953 966 250 our customer service team can look at getting the phone unlocked for you.

 

Full details can be found on our EE unlocking a second hand device post.

 

Thanks, Leanne.

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