2 weeks ago
How can I unlock my phone? I have the 8.99 in credit but can't afford to be charged 25p a minute too!
2 weeks ago
Please read EE guide which explains the process:
HOW DO I UNLOCK AN EE DEVICE TO USE WITH ANOTHER NETWORK?
2 weeks ago - last edited 2 weeks ago
To unlock a 2nd-hand phone you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card. There should be no charge for calling the above no. as it intended for non-EE customers. Anyway on other EE lines it would be 25p per call not per min.
Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.
But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.
If that is the case your only remedy is against whoever you got the phone from.