by Kazzyp
Explorer

I am unable to unlock my old contract iPhone 5

How to I unlock my old contract iPhone 5 

as I've kept the same number etc all the codes & links only recognise my new one

6 REPLIES 6
by Grand Master
Grand Master

Re: I am unable to unlock my old contract iPhone 5

Hi, 

 

In the forum you posted there is an EE guide explaining how to unlock your phone. Please see here.

 

Thanks 




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by
EE Employee

Re: I am unable to unlock my old contract iPhone 5

Hello @Kazzyp

 

Welcome to the Community! Smiley Happy

 

If you give customer services a call they'll be able to process the unlock request for you.

 

Pop back if you need anythimg else.

 

Thanks - Karen. Smiley Happy

 

 

by Grand Master
Grand Master

Re: I am unable to unlock my old contract iPhone 5

@Kazzyp  you need to manually enter the IMEI number and this is done by clicking the link that says. “ Not this device I want to unlock” when you fill out the online request form.  Or you can call customer services to do this. 

by Kazzyp
Explorer

Re: I am unable to unlock my old contract iPhone 5

Hi, thanks but the number given is my new phone not my old contract one &
customer services said they don't do it anymore I have to do it online
by Grand Master
Grand Master

How do you unlock device from EE networks?

If the device had been on your contract for at least 6 months, even if that contract has now been cancelled, you can just apply using the Unlocking your device form as the Pay Monthly option and giving the mobile number that it used to have. It will first show your current phone on that number & ask whether that is the device you want to unlock? If not, you will then have to type in the IMEI of the old phone. 

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by
EE Employee

Re: I am unable to unlock my old contract iPhone 5

Hi @Kazzyp

 

Try following the steps given by @Chris_B and @XRaySpeX and let us know how you get on.

 

With it not being your current phone you will need to enter the IMEI number manually.

 

Thanks - Karen. Smiley Happy

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