by vatko
Explorer

How to unlock phone to use temporary Sim on holiday abroad

Hi

 

I bought a SIM card for a holiday in Australia at the airport but the phone won't work with the new SIM in unless I unlock the network. When I try to submit an unlock phone request it sounds like it's going to delete my EE sim-only contract, which I don't want. I am still paying EE for UK phone while away.

 

Please help! Thanks

6 REPLIES 6
by Brilliant Contributor
Brilliant Contributor

Re: How to unlock phone to use temporary Sim on holiday abroad

Hi @vatko

Please CLICK HERE to review the current unlocking process.

 

This will not delete or cancel your contract.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by Grand Master
Grand Master

Re: How to unlock phone to use temporary Sim on holiday abroad

Hi, 

 

How long have you owned the phone and what tariff are you on?

 

EE unlocking guide is here

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Grand Master
Grand Master

Re: How to unlock phone to use temporary Sim on holiday abroad

If the device had been on your contract for at least 6 months, even if that contract has now been cancelled, you can just apply using the Unlocking your device form as the Pay Monthly option and giving the mobile number that it used to have. It will first show your current phone on that number & ask whether that is the device you want to unlock? If not, you will then have to type in the IMEI of the old phone. 

 

There's nowt in that that sounds like it's going to delete your EE sim-only contract. It's only concerned with the device not its SIM.

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by
EE Community Support Team

Re: How to unlock phone to use temporary Sim on holiday abroad

Good morning @vatko

 

I hope your having a great time down under and the weather is warmer than Britain is today 🙂

 

I see you've had some fantastic answers from @BrendonH @Northerner and @XRaySpeX

 

Let us know if you need anything further.

 

Cheers

 

Richard

 

🙂

by vatko
Explorer

Re: How to unlock phone to use temporary Sim on holiday abroad

Thanks to all who replied, I have started that process now. If EE weren't charging £6 a day for data plus inflated call charges, I wouldn't need to get an Oz sim. But the £8.99 charge seems excessive for someone who has been a customer for nearly 20 years. Still, that wasn't your call!

 

And yes, the weather is a little warmer than the UK right now...

 

 

 

 

by
EE Community Support Team

Re: How to unlock phone to use temporary Sim on holiday abroad

Hi @vatko

 

I'm pleased it's warmer than the UK, it's cold in the North of England.

 

Great to hear the process is started with your SIM.

 

Have a safe vacation and a Merry Christmas.

 

Richard

 

🙂

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