by billierose06
Explorer

How to unlock phone to 02 when you dont know the number?

 I have just turned on an old phone with a pay as you go EE sim inside but it says sim invalid. So i tried to swap the sim with an 02 one but of course I need to unlock the phone from the network. So i put the old sim back in and text 150 to find out my number but because the sim is invalid I am unable to send any message

7 REPLIES 7
by Ace Contributor
Ace Contributor

Re: How to unlock phone to 02 when you dont know the number?

HI,

@billierose06

Please read EE unlocking guide clinking [Here Unlocking your EE mobile phone,]

Many Thanks

 

by
EE Employee

Re: How to unlock phone to 02 when you dont know the number?

Hello @billierose06

 

Welcome to the Community! Smiley Happy

 

How long is it since you've used the EE SIM card?

 

If a pay as you go SIM is not used within a certain time it goes into hibernation.

 

Could this be what has happened?

 

Thanks - Karen. Smiley Happy

by billierose06
Explorer

Re: How to unlock phone to 02 when you dont know the number?

Hi Karen,

yes it has been a year or so since I have used it last. Do you know how I can wake it up from hibernation?

 

 

by Ace Contributor
Ace Contributor

Re: How to unlock phone to 02 when you dont know the number?

Hi, 

@billierose06

If you have not used your number more one year then you lost your number and it might recycled now. 

Many Thanks 

by Grand Master
Grand Master

Re: How to unlock phone to 02 when you dont know the number?

@billierose06  If it’s been over a year then nothing can be done about this SIM card.  If you require the device to be unlocked it’ll be best to call customer services.  

by Grand Master
Grand Master

Re: How to unlock phone to 02 when you dont know the number?

You can't after it's been unused for a year. You need to get a new free PAYG SIM to confirm it's really locked to EE.

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by
EE Employee

Re: How to unlock phone to 02 when you dont know the number?

Hi @billierose06

 

It would have definitely gone into hibernation.

 

You can order a new SIM online or you could pop into an EE Store.

 

Thanks - Karen. Smiley Happy

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