Highlighted
by dkayuk
Explorer

How to unlock old iPhone (EE contract through Carphone Warehouse)

hi all

 

so I've got this old iPhone (contract finished in Sept 2016) which I no longer use.  I believe that it's still locked to EE because I never bothered to unlock it.

 

Carphone Warehouse says they can't unlock the phone and I have to call EE.

 

I tried the EE unlock phone online form but that says that they can't link it to my account (I'm still an EE customer but I upgraded to iPhone 7+ again through Carphone Warehouse again).

 

Then I tried the EE customer service number to try and unlock it as a second-hand phone but none of the options seem relevant.  

 

Could someone please tell me which option to choose in the menu can get me to the team that unlocks phones?

 

thx

DK

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: How to unlock old iPhone (EE contract through Carphone Warehouse)

You cannot use the online unlocking form for phones not bought direct from EE.

 

To unlock a phone not bought direct from EE you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.

 

Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
3 REPLIES 3
by Grand Master
Grand Master
Solution

Re: How to unlock old iPhone (EE contract through Carphone Warehouse)

You cannot use the online unlocking form for phones not bought direct from EE.

 

To unlock a phone not bought direct from EE you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.

 

Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by dkayuk
Explorer

Re: How to unlock old iPhone (EE contract through Carphone Warehouse)

thank you so much for the info 

 

//DK

by Grand Master
Grand Master

Re: How to unlock old iPhone (EE contract through Carphone Warehouse)

Thanks! You're welcome :)! Glad I could be of assistance.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
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