05-10-2019 01:32 AM - edited 05-10-2019 01:36 AM
@Jabirckd : Where did you get this device? Did you buy it yourself new direct from EE/T-Mobile or is it 2nd-hand? The unlocking process & costs are different. Is it on contract or PAYG? How old is it?
05-10-2019 01:35 AM
@Jabirckd : T-Mobile UK is a brand of EE.
05-10-2019 11:35 PM
To unlock a 2nd-hand phone you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.
Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.
But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.
If that is the case your only remedy is against whoever you got the phone from.