EE Community Support Team

How to unlock an EE pay as you go phone or device

If you've purchased a pay as you go phone or device on EE and ever want to use it with a different network SIM – you'll find it's locked to EE.


In this post we'll cover what you need to get the device unlocked.


You can also watch this brief video:



From 01 August 2017 any Apple device which was purchased directly from EE on or after 1 September 2015 will be unlocked automatically once the device reaches 18 months old.


This means you may not need to request your device to be unlocked if the Apple device was purchased on or after 1 September 2015.


You can now check the lock status of your EE Apple device via the online unlock request form or by texting UNLOCK to 150, using an EE SIM card.



Unlocking a pay as you go device



  • The device must not be blacklisted (reported lost or stolen).


  • The pay as you go account must be active and fully registered.


  • It must not be a pay monthly device that is less than 6 months old.


  • There is no cost involved to unlock the device if you originally purchased the device from EE. If not, it's £8.99.




There are two ways to request the unlock:


1. Using the online unlock request form >


2. Give Customer Care a call >



If your pay as you go account isn't registered - please give Customer Care a quick call to get this registered first.


For information on pay monthly see - How to unlock your pay monthly phone or device >


If you have any further questions, let us know below.

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