by
EE Community Support Team

How to unlock a second-hand phone or device locked to EE

If you have purchased or been gifted a second hand phone or device that's locked to EE, unlocking it is quick and easy.

 

From 01 August 2017 any Apple device which was purchased directly from EE on or after 1 September 2015 will be unlocked automatically once the device reaches 18 months old.

 

This means you may not need to request your device to be unlocked if the Apple device was purchased on or after 1 September 2015.

 

You can now check the lock status of your EE Apple device via the online unlock request form or by texting UNLOCK to 150, using an EE SIM card.

 

It will cost £8.99 to unlock the device and you’ll need to call us on 0800 956 6000 to request this. Requests for unlocking second hand devices cannot be made via the online form.

 

You will need:

 

  • IMEI number of the phone or device (you can enter *#06# on the device to get this)

 

  • Contact number

 

  • Contact email address

 

  • UK credit or debit card to make the payment

 

You cannot unlock a device purchased or upgraded through a contract that is less than 6 months old.

 

The IMEI must not be blacklisted  - if you discover that the device you have purchased has been blacklisted, your best course of action is to contact who or where you bought it from.

 

Devices that have been blacklisted have generally been reported as lost or stolen.

 

Useful Links

 

How to unlock your pay monthly phone or device >

 

How to unlock a pay as you go phone or device >

 

If you have any further questions, let us know below.

21 REPLIES 21
by Snooksy88
Explorer

Re: How to unlock a second-hand phone or device locked to EE

The phone is locked to orange and I put ee SIM in and it don't work

by
EE Community Support Team

Re: How to unlock a second-hand phone or device locked to EE

Hi there @Snooksy88

 

Thanks for posting 🙂

 

I have replied to your other post with unlocking information 🙂

 

Leanne.

by SalahEddineBC Investigator
Investigator

Re: How to unlock a second-hand phone or device locked to EE

Hello , 

I bought a sealed s9 from a reseller in Algeria, it was working fine untill i found out that the imei was blacklisted so the phone is showing : phone not allowed for voice ,and the reseller doesnt want to help me , what can i do please i need to make phone calls since am out of country 

Highlighted
by Grand Master
Grand Master

Re: How to unlock a second-hand phone or device locked to EE

@SalahEddineBC   There is nothing that EE will do.  The block/blacklist is in place because the device has been reported lost/stolen by the original owner who got the device from EE.  Why purchase a phone from someone that’s from a network that does operate in your country.   Your issue is with the seller of the device and you have to take this up with them. 

by SalahEddineBC Investigator
Investigator

Re: How to unlock a second-hand phone or device locked to EE

Hello , i bought it in sealed box and i checked that it was clean the moment i bought it

by
EE Community Support Team

Re: How to unlock a second-hand phone or device locked to EE

Good Morning @SalahEddineBC

 

Thanks for coming to the community. 

 

I can see you have already been provided some great advice from @Chris_B

 

Did you purchase this through a 3rd party site? 

 

Katie 🙂

by SalahEddineBC Investigator
Investigator

Re: How to unlock a second-hand phone or device locked to EE

Not from a website but a local store

by Grand Master
Grand Master

Re: How to unlock a second-hand phone or device locked to EE

@Katie_B   It was sold from a seller in Algeria.   Very much a 3rd party.  🤔

by
EE Community Support Team

Re: How to unlock a second-hand phone or device locked to EE

Thanks for confirming @SalahEddineBC

 

Unfortunately if the IMEI is blacklisted it will require the seller to look into this. 

 

@Chris_B I appreciate it was 3rd party the user bought from, I was simply asking if it was possibly from a site were this could be reported or help could be provided further. 

 

Katie 🙂

by SalahEddineBC Investigator
Investigator

Re: How to unlock a second-hand phone or device locked to EE

There is no solution without going to the seller? Because i am out of Algeria so i cant contact him( i cant even pass calls), can you check for me what the reason of getting blacklisted? I checked on checkmend and it didnt show that it is stolen or lost

by sandrakin
New Member

Re: How to unlock a second-hand phone or device locked to EE

Hi, I have just called to EE, unfortunately, the man told me that they do not unlock second-hand devices at all. I am EE customer and my phone is locked to EE. Is there any other way to unlock my phone?

Thank you

Sandra

by
EE Community Support Team

Re: How to unlock a second-hand phone or device locked to EE

Hi @sandrakin,

 

Welcome to the EE Community. 🙂

 

Were you given a reason why the phone couldn't be unlocked?

 

Where did you purchase the phone?

 

Thanks

 

James

by Gfys Established Contributor
Established Contributor

Re: How to unlock a second-hand phone or device locked to EE

Hi, EE has done this for me before over the phone, it takes a few days and you have to pay £10 when I had a EE iPhone, they unlocked it but after you have unlocked it , the APN needs to be changed to your new provider.

I hope this helps .

by Gfys Established Contributor
Established Contributor

Re: How to unlock a second-hand phone or device locked to EE

https://blog.hubspot.com/marketing/emojis

I really like the idea of emojis being used on here , this is amazing 👍

@Katie_B

by Gfys Established Contributor
Established Contributor

Re: How to unlock a second-hand phone or device locked to EE

I thought EE was orange before ? Because we used to be with orange a few years ago.

😉

by
EE Community Support Team

Re: How to unlock a second-hand phone or device locked to EE

Everyone loves an emoji, @Gfys 😁

 

Orange and T-Mobile all merged back in 2010 to become EE.

 

Jon

by Gfys Established Contributor
Established Contributor

Re: How to unlock a second-hand phone or device locked to EE

@Jon_K😂🤣😅😄😁😜💃🤳💅👊 yes and so does marketing 😎

by Gfys Established Contributor
Established Contributor

Re: How to unlock a second-hand phone or device locked to EE

Do the emergency service network employees get discount from EE? @Jon_K 

by
EE Community Support Team

Re: How to unlock a second-hand phone or device locked to EE

Hi @Gfys.

 

Have a look at our Emergency Services Discount help page.

 

There's a list on that page of all the departments that are entitled to a discount 🙂

 

Jon

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