16-01-2017 08:51 PM
Bought a new iphone and accidentally put in the old EE sim instead of the new O2 sim. Now my new phone is locked to EE and to unlock, I require the number of the new phone, which I don't know yet. Would rather not have to pay the £8.99 to unlock a new phone I've already just paid a lot of money for when it was only a stupid little mistake. Not bought second hand, brand new from Carphone Warehouse. Any help appreciated 🙂
16-01-2017 09:06 PM - edited 16-01-2017 09:07 PM
You will have to follow EE unlocking process and pay the fee as per EE unlocking guide here.
16-01-2017 09:07 PM
@sophieladd You'll need to call customer services and tell them what you've done, Just add you should never put another network SIM card in to any device until you put the correct network SIM card in that device first.
16-01-2017 09:29 PM - edited 16-01-2017 09:30 PM
To unlock a phone not purchased from EE you need to call Customer Services to put you in touch with the Unlocking Team to request an Unlock Code. Use the landlines numbers in my sig. You will be asked for your email addy. They will take payment (of £8.99) from any valid bank card.
Once the process has been started you will receive an email from the Unlocking Team to process the unlock.
You won't need a phone no. for the phone.