28-03-2019 12:52 PM
@Wychwar : Did you buy this device yourself new direct from EE/Orange or is it 2nd-hand? The process & costs are different.
28-03-2019 02:11 PM
Hi there @Wychwar
Thanks for coming to the community.
Depending on how you purchased the device, use the links below to unlock the device:
28-03-2019 03:24 PM
I took this phone into my local EE shop but they stated that they were unable to unlock it.
The phone is locked to orange not EE.
I want to use it with an EE PAYG sim.
I am unwilling to pay to do this, other than for the sim card
28-03-2019 03:32 PM
Where'd you buy it from?
28-03-2019 04:16 PM
Bought from Asda in Bromsgrove. Cost £10.00 including the Orange PAYG Sim
28-03-2019 04:35 PM
To unlock a phone not bought direct from EE/Orange you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.
Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.
28-03-2019 05:41 PM - edited 28-03-2019 07:15 PM
@Wychwar if you are moving to an EE SIM because Orange is being phased out then hopefully EE won't charge you for unlocking your phone. Or you might get given some credit in lieu.