by salhab85
Explorer

How to contact customer service (not a EE client) Need link

I can't fint a place to write to customer service to unlock secounf hand phone.

5 REPLIES 5
by salhab85
Explorer

I'm from Jordan I bought a used IP6 EE and need to unlock it

Hi,

I'm from Jordan and I'm not a EE cliant, I bought a used IPhone 6 (locked to EE) from someone and I need to unlock it. Please help me.

 

For sure i don't know what was his mobile plan, and also surlly I don't have a EE account.

 

Regards

by Grand Master
Grand Master

Re: How to contact customer service (not a EE client) Need link

@salhab85  You need to call customer services to request an unlock for a device that is 2nd hand.  It will cost you £8.99 and take up to 10 days to process.  

 

 

You you need to pay via a international credit card 

 

to call all customer services use this number 

 

+44 (0) 7953 966 250

by salhab85
Explorer

Re: How to contact customer service (not a EE client) Need link

There is no place to write to them? since I'm out of UK

by
EE Community Support Team

Re: How to contact customer service (not a EE client) Need link

Good morning @salhab85

 

Thank you for posting again in community 🙂

 

The process to complete your request will be the information that @Chris_B has correctly and kindly provided for you.

 

You can call from an alternative mobile number or landline number at your convenience.

 

Good luck

 

Richard

 

🙂

 

 

by
EE Community Support Team

Re: I'm from Jordan I bought a used IP6 EE and need to unlock it

Hi @salhab85,

 

Welcome to the EE Community.

 

Please get in touch with our customer service team and they'll be happy to help you unlock the phone.

 

You can find out more about unlocking in our quick guide.

 

Thanks

 

James

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