by Jaybe1973
Visitor

How to I unlock iPhone when purchased second hand

How do I get iPhone 7 unlocked by ee as I purchased it 2nd hand after someone upgraded

2 REPLIES 2
by Brilliant Contributor
Brilliant Contributor

Re: How to I unlock iPhone when purchased second hand

Hi @Jaybe1973 

Please CLICK HERE to review the current unlocking process.

This guide will tell you everything regardless if you have bought it brand new from EE or second hand off sites like eBay or a friend.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
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by Grand Master
Grand Master

Re: How to I unlock iPhone when purchased second hand

To unlock a 2nd-hand phone you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.

 

Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.

 

But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.

 

If that is the case your only remedy is against whoever you got the phone from.

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