by heatherjbooth
Visitor

How long does it take to send an unlock code via email?

I phoned up ee this morning and spoke to a very helpful lady who said she would email my unlock code straight away. Two hours later I am still waiting. How long does it take to send an email?

3 REPLIES 3
by Grand Master
Grand Master

Re: How long does it take to send an unlock code via email?

@heatherjbooth  I don’t know why got told this as it takes up to 10 days to process a unlock request. 

by Grand Master
Grand Master

Re: How long does it take to send an unlock code via email?

It takes 10 days to get a phone unlocked. Maybe she meant she was sending an email today to the manufacturer of your phone who maintain the database of the locked/unlocked state of their phones & issue any unlock codes needed.

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by
EE Community Support Team

Re: How long does it take to send an unlock code via email?

Hi @heatherjbooth,

 

Welcome to the EE Community.

 

It can take up to 10 days to receive your unlocking code, although it's usually a lot quicker.

 

It's worth checking your spam/junk email folder daily in case it ends up there.

 

Thanks

 

James

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