by DanThommo Investigator
Investigator

How long does it take for an old phone to be unlocked?

It's been over the days and was hoping my son could take it on holiday with him so we can  stay in touch.

8 REPLIES 8
by Brilliant Contributor
Brilliant Contributor

Re: How long does it take for an old phone to be unlocked?

Over how many days you haven't said.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by DanThommo Investigator
Investigator

Re: How long does it take for an old phone to be unlocked?

The should have read three. No other communication thi say it would be 10 days.  Had a notification email to say it was being processed but nothing else. 

by Brilliant Contributor
Brilliant Contributor

Re: How long does it take for an old phone to be unlocked?

Its normally around 3 days but could take 19.

 

How long had it been


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by
EE Community Support Team

Re: How long does it take for an old phone to be unlocked?

Good Morning @DanThommo

 

I would recommend allowing the full timescale to pass, if your handset is still not unlocked after 10 days please come back and let us know. 

 

Thanks, 

 

Katie 🙂

by DanThommo Investigator
Investigator

Re: How long does it take for an old phone to be unlocked?

Hi Katie,

It stated in the email that I would receive notification if the unlock would take more than 72 hours, which I have not. I think the communication from EE could have been better in this case.

Thanks

by
EE Community Support Team

Re: How long does it take for an old phone to be unlocked?

Hi @DanThommo

 

I am sorry to hear you have not been notified. 

 

When did you process the unlock? 

 

Katie 🙂

by DanThommo Investigator
Investigator

Re: How long does it take for an old phone to be unlocked?

Hi, got my unlock codes yesterday. Thanks

by
EE Community Support Team

Re: How long does it take for an old phone to be unlocked?

That's great news @DanThommo 

 

Thanks for the update. 🙂

 

James

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