20-08-2019 07:09 PM
It's been over the days and was hoping my son could take it on holiday with him so we can stay in touch.
20-08-2019 07:23 PM
Over how many days you haven't said.
20-08-2019 08:20 PM
The should have read three. No other communication thi say it would be 10 days. Had a notification email to say it was being processed but nothing else.
20-08-2019 08:37 PM
Its normally around 3 days but could take 19.
How long had it been
21-08-2019 08:51 AM
Good Morning @DanThommo.
I would recommend allowing the full timescale to pass, if your handset is still not unlocked after 10 days please come back and let us know.
21-08-2019 09:42 AM
It stated in the email that I would receive notification if the unlock would take more than 72 hours, which I have not. I think the communication from EE could have been better in this case.
21-08-2019 09:47 AM
I am sorry to hear you have not been notified.
When did you process the unlock?