by Enigma2017 Investigator
Investigator

How long does it really take for unlock code ??????

On the 13 Aug i requested an unlock code for my s6 Edge

I received an email from EE stating my code would be sent within 10 days

On the 26th Aug i had still not received the unlock code so i called customer services

After explaining my situation i was put on hold for around 10 minutes, then informed i would recieve the unlocking code within 24 hours 

So 48 hours later an still no code 

My Contract ends in a few weeks with EE and id like to get this sorted 

So How long does it really take ???

 

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: How long does it really take for unlock code ??????

Hello there @Enigma2017

 

Let me know if you need anything further,

 

Hopefully this should not take too long for you 🙂

9 REPLIES 9
by Brilliant Contributor
Brilliant Contributor

Re: How long does it really take for unlock code ??????

It could be 10 working days so don't count weekends or bank holiday (today)


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by Enigma2017 Investigator
Investigator

Re: How long does it really take for unlock code ??????

Thx for the reply

Its been atleast 10 working days 

Then i was promised within 24 hours ( SAT 26 )

 

by Grand Master
Grand Master

Re: How long does it really take for unlock code ??????

@Enigma2017 It’s 10 days not working days.  And because your doing this before your contract does end you will be charged to unlock it.  You can get it unlocked for free after your contract minimum term date. 

by Grand Master
Grand Master

Re: How long does it really take for unlock code ??????

@Enigma2017

 

You will need to contact the unlock team directly as per the email as there is no account access on these forums.

 

Thanks,




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Enigma2017 Investigator
Investigator

Re: How long does it really take for unlock code ??????

Hi, Northerner

Thanks for your reply

So after first requesting my unlock code via website ( receiving email to confirm request ) as advised by EE staff when i called them.

Then after awaiting 13 days ( 10 working days ) i dont receive my code

I contact customer services, who put me on hold to talk to the unlock team for 10 minutes

and then tell me my code will be sent within 24 hours, and its now more than 48 hours later and still no code

Thats 15 days since my first request 

Regards contacting the unlock team 

Can you point me in the right direction ?

You mention my original email 

Is this the only way to respond via email, as there is no direct contact number 

Thanks to all who have replied

by Enigma2017 Investigator
Investigator

Re: How long does it really take for unlock code ??????

Ive just sent off an email ( via my original email from EE PROMISING UNLOCK CODE WITHIN 10 DAYS ) regards my problem.

Thanks to everyone who have taken there time to respond to my post.

P.S 

I do understand that if i wait this can be free instead of the fee mentioned

But if i had originally taken this up,and the same situation occured in a few weeks , i would now have been without out a phone for 15 days 

 

 

 

by
EE Community Support Team

Re: How long does it really take for unlock code ??????

Good Morning @Enigma2017

 

Thanks for coming here.

 

I have sent you a private message on here to get some details.

 

I will certainly get this looked into for you.

 

Thanks, Leanne 🙂

by Enigma2017 Investigator
Investigator

Re: How long does it really take for unlock code ??????

Update 

I have now received another email ( thanks to Leanne)

Stating I have to wait up to another 10 days to get my code 

No explanation as to why my original request wasn't dealt with and also why my phone call with 24 hour promise wasn't met 

Oh well see how it goes this time 

Once again thanks to all that replied 

by
EE Community Support Team
Solution

Re: How long does it really take for unlock code ??????

Hello there @Enigma2017

 

Let me know if you need anything further,

 

Hopefully this should not take too long for you 🙂

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